BEC口試全真試題-phaseII-

phase ii card
    a: what is important when
    planning a presentation
    • finding out about the audience
    • researching the topic
    b: what is important when...?
    aiming to improve customer service
    • staff training
    • customer satisfaction
    c: what is important when...
    • managing a project
    • encouraging teamwork
    • keeping to schedule