口語實戰(zhàn)演練:如何轉(zhuǎn)接客戶來電(2)

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A: Good afternoon, Sales Department. May I help you?
     下午好,銷售部,我能幫你什么忙嗎?
     B: Could I speak to Mr. Bush, please?
     可以和Bush先生說話嗎?
     A: I’ll see if he is available. Who shall I say is calling, please?
     我要看一看他是否在。請問我得告訴他誰打來的?
     B: John Smith.
     A: Hold the line, please. Mr. Bush is in a meeting with the Managing Director at the moment, I’m afraid. Can I help you?
     請別掛機,Bush先生正在和總經(jīng)理開會,我可以幫你忙嗎?
     B: Well, I want to discuss with him the new contract we signed last week.
     好的,我想跟他討論一下我們上星期簽訂的合同。
     A: I don’t think the meeting will go on much longer. Shall I ask him to call you when he is free?
     我想會議不會開得太久,我讓他有空給你打電話,好嗎?
     B: Yes, that would be easiest.
     是的,那樣了。
     A: Could I have your name again, please?
     請再一次告訴我你的姓名,好嗎?
     B: Yes. It’s John Smith.
     好的,我叫John Smith。
     A: And the number?
     電話號碼呢?
     B: 021-64358796
     A: OK. You’ll be hearing from Mr. Bush later in the morning then, Mr. Smith.
     好的,Smith先生,早上晚些時候,你會收到Bush先生的電話。
     B: Thank you for your help. Good-bye.
     謝謝你的幫助,再見。
     A: You are welcome. Good-bye.
     別客氣,再見。