Dear Mr. Chen:
Thank you for your e-mail reminder about the overdue delivery of your EZLetter (Item No. B-126) and PowerWriter (Item No. E-356). Because of an unusually heavy demand for these two products, we're temporarily out of stock, but everything possible is being done to ensure that you receive the delivery ASAP.
We apologize for the delay, and hope that it doesn't inconvenience you too much.
Sincerely yours,
John Doe, Manager
Mail Order Department
East & West, Inc.
Thank you for your e-mail reminder about the overdue delivery of your EZLetter (Item No. B-126) and PowerWriter (Item No. E-356). Because of an unusually heavy demand for these two products, we're temporarily out of stock, but everything possible is being done to ensure that you receive the delivery ASAP.
We apologize for the delay, and hope that it doesn't inconvenience you too much.
Sincerely yours,
John Doe, Manager
Mail Order Department
East & West, Inc.