Key Sentences （重點(diǎn)句子）
347.What is your hurry？
什么事讓您這么著急呢？
348.I'm sorry to burst in on you like this， but I'm really upset.
我很抱歉這樣突然地找您，但我真的很心煩。
349.What on earth has happened to trouble you so？
到底發(fā)生了什么事讓您如此發(fā)愁？
350. I'm afraid I have bad news for you.
恐怕我有壞消息要告訴您。
351.The woolen sweaters you delivered do not match the sample we provided.
你們交貨的羊毛衫和我們提供的樣品不一致。
352.You agreed that we could make a little change in design if necessary.
可你們?cè)?jīng)答應(yīng)過(guò)，如有必要，圖案可以稍作改動(dòng)。
353.Our clients are very critical on quality.
我們的客戶對(duì)商品的質(zhì)量是很挑剔的。
354.What do you want us to do？
您看怎么辦好？
355.Our clients want a replacement.
我們的客戶要求換貨。
356. It's a bit too hard.
這有點(diǎn)太難了吧。
357. It's only the background color that's not identical.
這僅僅是圖案的底色不同而已。
358. If you agree to give us an allowance of 6％ of the invoice value， I'll try to talk our clients into accepting the goods.
如果你們同意按發(fā)票額讓價(jià)6％，我會(huì)盡力說(shuō)服客戶接受貨物的。
359. It sounds like a reasonable solution.
這個(gè)解決辦法還比較合理。
360.You are saying you turn on the computer and see nothing？
你的意思是你把計(jì)算機(jī)打開(kāi)后什么也看不見(jiàn)？
361.I would say that you have a larger problem than just the monitor.
我想你的問(wèn)題比較大，不只是顯示器的問(wèn)題。
362.Whatever it is， I need this computer to work.
不管是什么問(wèn)題，我要求把這臺(tái)計(jì)算機(jī)修好。
363. Is there any way you could bring it in to be looked at？
你有沒(méi)有辦法把它帶過(guò)來(lái)，讓我們看一看？
364. If not， our repairman can come to you.
要不然，我們的維修人員可以上你那里去。
365.I would prefer if he comes here.
我倒愿意他去我們那里。
366.Our first bill came yesterday， and we have same questions.
我們昨天收到的第一張賬單，有一些問(wèn)題。
367. I sure hope I can answer them for you.
我真的希望我能回答你的問(wèn)題。
368.It does appear that way.
是的，看起來(lái)好像是這樣的。
369.Let me do some research on this and get back with you tomorrow.
請(qǐng)讓我查查看，明天再給你答復(fù)。
Dialogue A
（Mr. Smith comes to make complaints and Miss Lin， the secretary， receives him. ）
（A： Miss Lin； B： Mr. Smith）
A： Good morning， Mr. Smith. What is your hurry？
B： Oh， I'm sorry to burst in on you like this， but I'm really upset.
A： What on earth has happened trouble you so？
B： I'm afraid I have bad news for you. The woolen sweaters you delivered do not match the sample we provided. They' re different in design and color.
A： But you agreed that we could make a little change in design if necessary.
B： Anyhow， the background color is a shade too dark. Our clients are very critical on quality.
A： It's usually not always possible to have exactly the same shade of color. Well， what do you want us to do？
B： Our clients want a replacement.
A： It's a bit too hard. After all， our sweaters are very similar to the sample. It's only the background color that's not identical.
B： Well， if you agree to give us an allowance of 6％ of the invoice value， I'll try to talk our clients into accepting the goods.
A： It sounds like a reasonable solution.
Dialogue B
（A： Miss Liu， the secretary of the computer sales company； B： a customer）
A： Good morning， sir. Can I help you？
B： I'd like to speak to the manager， please.
A： Our manager has been out. What can I do for you？
B： Yesterday I bought a computer from your company， but it doesn't work today.
A： So you are saying you turn on the computer and see nothing？
B： Yes. The computer is on， but nothing shows on the screen.
A： From the sound of it， I would say that you have a larger problem than just the monitor. It can be anything inside the computer.
B： Well， whatever it is， I need this computer to work.
A： Is there any way you could bring it in to be looked at？ If not， out repairman can come to you.
B： I would prefer if he comes here.
A： No problem. Where are you located？
Dialogue C
A： Hi. How are things going with you and with the service？
B： Well， not so good. Our first bill yesterday， and we have some questions.
A： Well， I sure hope I can answer them for you. What's the problem？
B： See here， on the bill， we were billed for the same service call twice.
A： Yes， it does appear that way. Let me do some research on this and get back with you tomorrow.
B： OK. We will be expecting your call.
Notes 注釋
1.What's your hurry？
是什么事讓你這么著急？
表達(dá)類似的意思還可以用：
Why are you in such a hurry？
2.on earth 究竟，到底；世界上。表示“究竟，到底”的意思時(shí)，用于what， when， where 等之后，加強(qiáng)語(yǔ)氣。
如：When on earth did you come？
你究竟是什么時(shí)候來(lái)的？
Where on earth have you been？
你到底上哪兒去了？
There are countless rivers and lakes on earth.
世界上有無(wú)數(shù)河流和湖泊。
3. I'd like to speak to the manager， please.
我想找經(jīng)理反映一下情況。
4. background color 底色
5.be similar to…與……相似
Gold is similar to brass in color.
金子的顏色與黃銅相似。
6.See here， on the bill， we were billed for the same service call twice.
你看，賬單上寫(xiě)明了同一個(gè)維修服務(wù)，你們算了兩次費(fèi)用。
7. The computer is on， but nothing shows on the screen.
計(jì)算機(jī)已經(jīng)打開(kāi)，但是顯示器上什么都沒(méi)有。
8. It can be anything inside the computer.
可能是計(jì)算機(jī)里面的什么地方出毛病了。
9. Is there any way you could… 你有沒(méi)有辦法……
10.Where are you located？
你們的地址？
11.How are things going with you and with the service？
你一切都還好吧，還有我們賣(mài)給你們的那批產(chǎn)品呢？
12. I sure hope I can answer them for you.
我真的希望我能回答你的問(wèn)題。
13.We will be expecting your call.
我等你的電話。
Words and Expressions
woolen sweater 羊毛衫
deliver/ di'liv+/ v. 交付，傳達(dá)
sample/ s$mpl/ n. 樣品
shade/ Meid/ n. 陰影部分，暗色
critical/ 'kritik+l/ a. 苛求的
replacement/ ri'pleism+nt/ n. 替換
similar/ 'simil+/ a. 相似的
identical/ ai'dentik+l/ a. 完全相同的
allowance/ +'lau+ns/ n. 折扣
invoice/ 'inv&is/ n. 發(fā)票
stain/ stein/ v. 弄臟
n. 污點(diǎn)
assume/ +'sju： m/ v. 認(rèn)為；假設(shè)，假定
receipt/ ri'si： t/ n. 收據(jù)
shop assistant 營(yíng)業(yè)員，店員
347.What is your hurry？
什么事讓您這么著急呢？
348.I'm sorry to burst in on you like this， but I'm really upset.
我很抱歉這樣突然地找您，但我真的很心煩。
349.What on earth has happened to trouble you so？
到底發(fā)生了什么事讓您如此發(fā)愁？
350. I'm afraid I have bad news for you.
恐怕我有壞消息要告訴您。
351.The woolen sweaters you delivered do not match the sample we provided.
你們交貨的羊毛衫和我們提供的樣品不一致。
352.You agreed that we could make a little change in design if necessary.
可你們?cè)?jīng)答應(yīng)過(guò)，如有必要，圖案可以稍作改動(dòng)。
353.Our clients are very critical on quality.
我們的客戶對(duì)商品的質(zhì)量是很挑剔的。
354.What do you want us to do？
您看怎么辦好？
355.Our clients want a replacement.
我們的客戶要求換貨。
356. It's a bit too hard.
這有點(diǎn)太難了吧。
357. It's only the background color that's not identical.
這僅僅是圖案的底色不同而已。
358. If you agree to give us an allowance of 6％ of the invoice value， I'll try to talk our clients into accepting the goods.
如果你們同意按發(fā)票額讓價(jià)6％，我會(huì)盡力說(shuō)服客戶接受貨物的。
359. It sounds like a reasonable solution.
這個(gè)解決辦法還比較合理。
360.You are saying you turn on the computer and see nothing？
你的意思是你把計(jì)算機(jī)打開(kāi)后什么也看不見(jiàn)？
361.I would say that you have a larger problem than just the monitor.
我想你的問(wèn)題比較大，不只是顯示器的問(wèn)題。
362.Whatever it is， I need this computer to work.
不管是什么問(wèn)題，我要求把這臺(tái)計(jì)算機(jī)修好。
363. Is there any way you could bring it in to be looked at？
你有沒(méi)有辦法把它帶過(guò)來(lái)，讓我們看一看？
364. If not， our repairman can come to you.
要不然，我們的維修人員可以上你那里去。
365.I would prefer if he comes here.
我倒愿意他去我們那里。
366.Our first bill came yesterday， and we have same questions.
我們昨天收到的第一張賬單，有一些問(wèn)題。
367. I sure hope I can answer them for you.
我真的希望我能回答你的問(wèn)題。
368.It does appear that way.
是的，看起來(lái)好像是這樣的。
369.Let me do some research on this and get back with you tomorrow.
請(qǐng)讓我查查看，明天再給你答復(fù)。
Dialogue A
（Mr. Smith comes to make complaints and Miss Lin， the secretary， receives him. ）
（A： Miss Lin； B： Mr. Smith）
A： Good morning， Mr. Smith. What is your hurry？
B： Oh， I'm sorry to burst in on you like this， but I'm really upset.
A： What on earth has happened trouble you so？
B： I'm afraid I have bad news for you. The woolen sweaters you delivered do not match the sample we provided. They' re different in design and color.
A： But you agreed that we could make a little change in design if necessary.
B： Anyhow， the background color is a shade too dark. Our clients are very critical on quality.
A： It's usually not always possible to have exactly the same shade of color. Well， what do you want us to do？
B： Our clients want a replacement.
A： It's a bit too hard. After all， our sweaters are very similar to the sample. It's only the background color that's not identical.
B： Well， if you agree to give us an allowance of 6％ of the invoice value， I'll try to talk our clients into accepting the goods.
A： It sounds like a reasonable solution.
Dialogue B
（A： Miss Liu， the secretary of the computer sales company； B： a customer）
A： Good morning， sir. Can I help you？
B： I'd like to speak to the manager， please.
A： Our manager has been out. What can I do for you？
B： Yesterday I bought a computer from your company， but it doesn't work today.
A： So you are saying you turn on the computer and see nothing？
B： Yes. The computer is on， but nothing shows on the screen.
A： From the sound of it， I would say that you have a larger problem than just the monitor. It can be anything inside the computer.
B： Well， whatever it is， I need this computer to work.
A： Is there any way you could bring it in to be looked at？ If not， out repairman can come to you.
B： I would prefer if he comes here.
A： No problem. Where are you located？
Dialogue C
A： Hi. How are things going with you and with the service？
B： Well， not so good. Our first bill yesterday， and we have some questions.
A： Well， I sure hope I can answer them for you. What's the problem？
B： See here， on the bill， we were billed for the same service call twice.
A： Yes， it does appear that way. Let me do some research on this and get back with you tomorrow.
B： OK. We will be expecting your call.
Notes 注釋
1.What's your hurry？
是什么事讓你這么著急？
表達(dá)類似的意思還可以用：
Why are you in such a hurry？
2.on earth 究竟，到底；世界上。表示“究竟，到底”的意思時(shí)，用于what， when， where 等之后，加強(qiáng)語(yǔ)氣。
如：When on earth did you come？
你究竟是什么時(shí)候來(lái)的？
Where on earth have you been？
你到底上哪兒去了？
There are countless rivers and lakes on earth.
世界上有無(wú)數(shù)河流和湖泊。
3. I'd like to speak to the manager， please.
我想找經(jīng)理反映一下情況。
4. background color 底色
5.be similar to…與……相似
Gold is similar to brass in color.
金子的顏色與黃銅相似。
6.See here， on the bill， we were billed for the same service call twice.
你看，賬單上寫(xiě)明了同一個(gè)維修服務(wù)，你們算了兩次費(fèi)用。
7. The computer is on， but nothing shows on the screen.
計(jì)算機(jī)已經(jīng)打開(kāi)，但是顯示器上什么都沒(méi)有。
8. It can be anything inside the computer.
可能是計(jì)算機(jī)里面的什么地方出毛病了。
9. Is there any way you could… 你有沒(méi)有辦法……
10.Where are you located？
你們的地址？
11.How are things going with you and with the service？
你一切都還好吧，還有我們賣(mài)給你們的那批產(chǎn)品呢？
12. I sure hope I can answer them for you.
我真的希望我能回答你的問(wèn)題。
13.We will be expecting your call.
我等你的電話。
Words and Expressions
woolen sweater 羊毛衫
deliver/ di'liv+/ v. 交付，傳達(dá)
sample/ s$mpl/ n. 樣品
shade/ Meid/ n. 陰影部分，暗色
critical/ 'kritik+l/ a. 苛求的
replacement/ ri'pleism+nt/ n. 替換
similar/ 'simil+/ a. 相似的
identical/ ai'dentik+l/ a. 完全相同的
allowance/ +'lau+ns/ n. 折扣
invoice/ 'inv&is/ n. 發(fā)票
stain/ stein/ v. 弄臟
n. 污點(diǎn)
assume/ +'sju： m/ v. 認(rèn)為；假設(shè)，假定
receipt/ ri'si： t/ n. 收據(jù)
shop assistant 營(yíng)業(yè)員，店員