美銀寶信息技術(shù)(上海)有限公司
所屬行業(yè)： 互聯(lián)網(wǎng)/電子商務(wù)
企業(yè)規(guī)模：501-1000人
企業(yè)性質(zhì)： 外企獨(dú)資
職位詳情
簡(jiǎn)歷投遞： sha-hire@ebay.com
職位性質(zhì)： 全職/見(jiàn)習(xí)
招聘人數(shù)： 多人
工作地點(diǎn)： 上海
職位描述：
I. GENERAL SUMMARY
Respond to Japanese customer inquiries via telephone communication and email transmission in an efficient and effective manner. Customer Service Agents support and troubleshoot Product issues as well as assist in determining resolution for customers. Investigation of customer accounts, transaction logs, bank accounts, bank statements and other customer specific information is used to resolve issues.
II. SPECIFIC DUTIES
1. Respond to inbound service requests via telephone and email inquiries routed to Customer Support.
2. Assist prospective customers with product information and site navigation.
3. Exercise judgment in the examination, interpretation, and decisions concerning the resolution of problems and activities to prevent monetary losses as they relate to product functionality.
4. Research and resolve inquiries verbally and in writing.
5. Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and customer care issues.
6. Accurately record time using the company tools.
7. Accurately record customer trends using the online tracking tool.
III. JOB QUALIFICATIONS
1. Diploma holder or equivalent work experience preferred.
2. Good oral and written Japanese and English skills.
3.1 year experience or graduates in 2009 is preferred.
4. Experience in an Internet company, financial institution or transaction processor preferred.
5. Ability to function in multiple telephone and email queues covering several product lines.
6. Ability to communicate effectively via telephone and email transmission by utilizing active listening and clearly speaking to customer.
7. Strong proficiency with the Internet, including the ability to explain Internet functionality to customers via telephone or email.
8. Ability to learn and adapt to new software technologies.
9. Ability to develop and maintain professional working relationships with co-workers and peers.
10. Well-developed sense of urgency and follow through.
注:有銷售工作經(jīng)驗(yàn)者優(yōu)先.
企業(yè)簡(jiǎn)介
貝寶(Paypal China)
PayPal是eBay旗下的一家公司。PayPal服務(wù)建立在現(xiàn)有的銀行賬戶和信用卡的金融基礎(chǔ)設(shè)施之上，致力于讓個(gè)人或企業(yè)通過(guò)電子郵件，即可安全、輕松的在線支付和接收款項(xiàng)。PayPal 公司為中國(guó)市場(chǎng)度身定做的網(wǎng)絡(luò)支付服務(wù)—PayPal 貝寶，就是利用 PayPal 公司在電子商務(wù)支付領(lǐng)域先進(jìn)的技術(shù)、風(fēng)險(xiǎn)管理與控制以及客戶服務(wù)等方面的能力，通過(guò)開(kāi)發(fā)適合中國(guó)電子商務(wù)市場(chǎng)與環(huán)境的產(chǎn)品，為電子商務(wù)的交易平臺(tái)和交易者提供安全、便捷和快速的交易支付支持。在中國(guó),用戶已能夠通過(guò)PayPal 貝寶使用15家銀行的超過(guò)20種銀行卡進(jìn)行網(wǎng)上支付。同時(shí)，貝寶還為合作商戶的用戶提供優(yōu)質(zhì)的解決方案，以及多種商家工具，并為安全、便捷的網(wǎng)上支付提供安全提示、投訴受理及糾紛調(diào)解等多種輔助服務(wù)。
電子郵箱： sha-hire@ebay.com
企業(yè)網(wǎng)址:www.zzhedu.com
所屬行業(yè)： 互聯(lián)網(wǎng)/電子商務(wù)
企業(yè)規(guī)模：501-1000人
企業(yè)性質(zhì)： 外企獨(dú)資
職位詳情
簡(jiǎn)歷投遞： sha-hire@ebay.com
職位性質(zhì)： 全職/見(jiàn)習(xí)
招聘人數(shù)： 多人
工作地點(diǎn)： 上海
職位描述：
I. GENERAL SUMMARY
Respond to Japanese customer inquiries via telephone communication and email transmission in an efficient and effective manner. Customer Service Agents support and troubleshoot Product issues as well as assist in determining resolution for customers. Investigation of customer accounts, transaction logs, bank accounts, bank statements and other customer specific information is used to resolve issues.
II. SPECIFIC DUTIES
1. Respond to inbound service requests via telephone and email inquiries routed to Customer Support.
2. Assist prospective customers with product information and site navigation.
3. Exercise judgment in the examination, interpretation, and decisions concerning the resolution of problems and activities to prevent monetary losses as they relate to product functionality.
4. Research and resolve inquiries verbally and in writing.
5. Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and customer care issues.
6. Accurately record time using the company tools.
7. Accurately record customer trends using the online tracking tool.
III. JOB QUALIFICATIONS
1. Diploma holder or equivalent work experience preferred.
2. Good oral and written Japanese and English skills.
3.1 year experience or graduates in 2009 is preferred.
4. Experience in an Internet company, financial institution or transaction processor preferred.
5. Ability to function in multiple telephone and email queues covering several product lines.
6. Ability to communicate effectively via telephone and email transmission by utilizing active listening and clearly speaking to customer.
7. Strong proficiency with the Internet, including the ability to explain Internet functionality to customers via telephone or email.
8. Ability to learn and adapt to new software technologies.
9. Ability to develop and maintain professional working relationships with co-workers and peers.
10. Well-developed sense of urgency and follow through.
注:有銷售工作經(jīng)驗(yàn)者優(yōu)先.
企業(yè)簡(jiǎn)介
貝寶(Paypal China)
PayPal是eBay旗下的一家公司。PayPal服務(wù)建立在現(xiàn)有的銀行賬戶和信用卡的金融基礎(chǔ)設(shè)施之上，致力于讓個(gè)人或企業(yè)通過(guò)電子郵件，即可安全、輕松的在線支付和接收款項(xiàng)。PayPal 公司為中國(guó)市場(chǎng)度身定做的網(wǎng)絡(luò)支付服務(wù)—PayPal 貝寶，就是利用 PayPal 公司在電子商務(wù)支付領(lǐng)域先進(jìn)的技術(shù)、風(fēng)險(xiǎn)管理與控制以及客戶服務(wù)等方面的能力，通過(guò)開(kāi)發(fā)適合中國(guó)電子商務(wù)市場(chǎng)與環(huán)境的產(chǎn)品，為電子商務(wù)的交易平臺(tái)和交易者提供安全、便捷和快速的交易支付支持。在中國(guó),用戶已能夠通過(guò)PayPal 貝寶使用15家銀行的超過(guò)20種銀行卡進(jìn)行網(wǎng)上支付。同時(shí)，貝寶還為合作商戶的用戶提供優(yōu)質(zhì)的解決方案，以及多種商家工具，并為安全、便捷的網(wǎng)上支付提供安全提示、投訴受理及糾紛調(diào)解等多種輔助服務(wù)。
電子郵箱： sha-hire@ebay.com
企業(yè)網(wǎng)址:www.zzhedu.com