英語口語頻道為大家整理的酒店常用英語口語：客人認為費用太高，供大家參考:)
Lesson One
第一課
Guest Thinks Bill Is too High
客人認為費用太高
C:Good afternoon,Finance Department.
店員:下午好，財務部。
G:Hello.I have a question about my bill.
旅客:你好，我想詢問一個關于賬單的問題。
C:May I have your room number,please?
店員:請問你的房間號碼？
G:3309.
旅客:3309。
C:3309.And what's your question,ma'am?
店員:是3309房間，你有什么問題嗎，女士？
G:The laundry charge is too high.
旅客:洗衣費太高。
I only used the laundry service twice last month.
上個月我只洗過兩次衣服，
It can't be 420 yuan.It's impossible.
不可能是420元。
C:Just a moment,please.Let me get your laundry slips for the last month
店員:請您稍等，讓我看一下您上個月的洗衣單
...Thank you for holding.
......謝謝您的配合。
According to our records you used the laundry service four times last month.
根據(jù)我們的記載，你上月共洗過四次衣服，
I have our copies of your laundry bills here.
我這也有一份您的洗衣單，
Would you like to come down to and check them?
您愿意下樓來核對一下嗎？
G:Yes,I would.Thank you.
旅客:是的，我愿意。謝謝你。
G:Hello.I'm here to see the laundry slips you charged me for.
旅客:你好，我來看洗衣費用賬單。
C:You're Mrs. Jackson in room 3309?
店員:您是3309房間的Jackson 夫人嗎？
G:Yes,that's right.I think there must be a mistake.
旅客:是的，我想是弄錯了。
I only used the laundry service twice last month.
我上個月只洗過兩次衣服。
C:Here are your laundry slips.
店員:這是您的洗衣單。
G:There I told you.These two are not ours.
旅客:我不是說過嗎，那兩次不是我們洗的。
C:That's not Mr. Jackson's signature?
店員:那不是Jackson先生的簽名嗎？
G:No,it's not.
旅客:對，不是。
I think this says 3307,although I can see how you might think it's 3309.
雖然我看這也像是3309房間，但是我認為是3307房間，
It's not so clear.
這寫的不太清楚。
C:Let me see...Yes,I see what you mean.
店員:讓我看看......是的，我明白了。
Okay,I'll check the signature of the guest in room 3307.
好吧，我將核對一下3307房間客人的簽字。
G:Well anyway,they're not ours.
旅客:好了，不管怎么樣，不是我們的簽字。
So could you please take them off my bill?
你們能不能將這些費用從我的賬單上減掉？
C:(smiling )I will.I'm sorry for the mistake.
店員:（微笑）我會的。對不起，是我們弄錯了，
I'll change it for you...Okay.The total is 200 yuan.
我把費用給您改一下.......總計是200元。
G:That's better.And here you are.(gives chashier 200 yuan)
旅客:那就好，給你。(客人給出納200元錢）
Oh-could you please print up a new bill for us?
噢，能不能給我們重打一份賬單？
Mr.Jackson needs this to turn into his company to get reimbursed.
Jackson先生需要把這份賬單交給公司報銷。
C:Certainly.Could you wait a moment,please?
店員:當然可以。請您稍候。
Lesson Two
第二課
Mistake in Addition
賬單計算錯誤
C:Here are the copies of your laundry slips.
店員:這是給您的一份洗衣賬單。
G:Hmm.Something doesn't look right here.The figure's just too high.
旅客:嗯，這里好像不太對，數(shù)目太大了，
Could you just check the addition on these charges again?
你能不能在核對一下費用的合計？
C:Certainly...(adds them up, frowns,adds them up again)
店員:當然......（計算，皺眉，又計算）
Oh you're right! There is a mistake.
噢，您是對的！這兒弄錯了。
It should be 320 yuan,not 420 yuan,I'm sorry.
應該是320元，不是420元，非常抱歉。
G:Never mind.But I knew it was too high.
旅客:沒關系。我知道剛才的費用太高了。
Lesson One
第一課
Guest Thinks Bill Is too High
客人認為費用太高
C:Good afternoon,Finance Department.
店員:下午好，財務部。
G:Hello.I have a question about my bill.
旅客:你好，我想詢問一個關于賬單的問題。
C:May I have your room number,please?
店員:請問你的房間號碼？
G:3309.
旅客:3309。
C:3309.And what's your question,ma'am?
店員:是3309房間，你有什么問題嗎，女士？
G:The laundry charge is too high.
旅客:洗衣費太高。
I only used the laundry service twice last month.
上個月我只洗過兩次衣服，
It can't be 420 yuan.It's impossible.
不可能是420元。
C:Just a moment,please.Let me get your laundry slips for the last month
店員:請您稍等，讓我看一下您上個月的洗衣單
...Thank you for holding.
......謝謝您的配合。
According to our records you used the laundry service four times last month.
根據(jù)我們的記載，你上月共洗過四次衣服，
I have our copies of your laundry bills here.
我這也有一份您的洗衣單，
Would you like to come down to and check them?
您愿意下樓來核對一下嗎？
G:Yes,I would.Thank you.
旅客:是的，我愿意。謝謝你。
G:Hello.I'm here to see the laundry slips you charged me for.
旅客:你好，我來看洗衣費用賬單。
C:You're Mrs. Jackson in room 3309?
店員:您是3309房間的Jackson 夫人嗎？
G:Yes,that's right.I think there must be a mistake.
旅客:是的，我想是弄錯了。
I only used the laundry service twice last month.
我上個月只洗過兩次衣服。
C:Here are your laundry slips.
店員:這是您的洗衣單。
G:There I told you.These two are not ours.
旅客:我不是說過嗎，那兩次不是我們洗的。
C:That's not Mr. Jackson's signature?
店員:那不是Jackson先生的簽名嗎？
G:No,it's not.
旅客:對，不是。
I think this says 3307,although I can see how you might think it's 3309.
雖然我看這也像是3309房間，但是我認為是3307房間，
It's not so clear.
這寫的不太清楚。
C:Let me see...Yes,I see what you mean.
店員:讓我看看......是的，我明白了。
Okay,I'll check the signature of the guest in room 3307.
好吧，我將核對一下3307房間客人的簽字。
G:Well anyway,they're not ours.
旅客:好了，不管怎么樣，不是我們的簽字。
So could you please take them off my bill?
你們能不能將這些費用從我的賬單上減掉？
C:(smiling )I will.I'm sorry for the mistake.
店員:（微笑）我會的。對不起，是我們弄錯了，
I'll change it for you...Okay.The total is 200 yuan.
我把費用給您改一下.......總計是200元。
G:That's better.And here you are.(gives chashier 200 yuan)
旅客:那就好，給你。(客人給出納200元錢）
Oh-could you please print up a new bill for us?
噢，能不能給我們重打一份賬單？
Mr.Jackson needs this to turn into his company to get reimbursed.
Jackson先生需要把這份賬單交給公司報銷。
C:Certainly.Could you wait a moment,please?
店員:當然可以。請您稍候。
Lesson Two
第二課
Mistake in Addition
賬單計算錯誤
C:Here are the copies of your laundry slips.
店員:這是給您的一份洗衣賬單。
G:Hmm.Something doesn't look right here.The figure's just too high.
旅客:嗯，這里好像不太對，數(shù)目太大了，
Could you just check the addition on these charges again?
你能不能在核對一下費用的合計？
C:Certainly...(adds them up, frowns,adds them up again)
店員:當然......（計算，皺眉，又計算）
Oh you're right! There is a mistake.
噢，您是對的！這兒弄錯了。
It should be 320 yuan,not 420 yuan,I'm sorry.
應該是320元，不是420元，非常抱歉。
G:Never mind.But I knew it was too high.
旅客:沒關系。我知道剛才的費用太高了。