英語資源頻道為大家整理的雙語新聞閱讀：和難相處的人們打交道，供大家閱讀參考。
Whether you’re dealing with a rude customer, an unfair neighbor, or a demanding boss, it can be hard to know how to deal with difficult people. Here are some strategies you can employ to reduce your stress and increase the likelihood that you’ll leave the situation feeling okay.
不論遇到無禮的顧客、刁蠻的鄰居還是苛刻的老板，和難處的人打交道都不那么容易。你可以嘗試下面的辦法來減輕壓力、減少事發(fā)之后心里的別扭。
1. Listen to What They Have to Say
聽對(duì)方到底怎么說
Often, a willingness to listen can go a long way when you’re wondering how to deal with difficult people. Allow difficult people to share their opinion. Show that you’re willing to listen by making eye contact, asking questions, and showing an interest in what they have to say.
如果你不知道如何應(yīng)付難相處的人，那么主動(dòng)傾聽可以幫到不少忙。允許對(duì)方表達(dá)自己的想法，通過眼神接觸、提問或顯得有興趣來表明你愿意傾聽。
2. Place a Time Limit on How Long They Can Vent
允許對(duì)方發(fā)泄，但設(shè)定時(shí)間限制
Listening, however, doesn’t mean you have to listen for hours on end. Instead, place a time limit on how long you’re willing to listen to difficult people vent. Allowing them to repeat themselves over and over isn’t likely to be helpful in diffusing the situation.
傾聽并不表示你必須犧牲幾個(gè)小時(shí)來聽對(duì)方訴說。當(dāng)對(duì)方發(fā)泄時(shí)，試著設(shè)定時(shí)間限制，表明自己只能忍受多久；不要縱容對(duì)方喋喋不休抱怨，這對(duì)處理問題毫無益處。
Make it clear that you’ve heard what they have to say and that you don’t want to be subjected to hearing all their complaints over and over. Instead, try to move the conversation forward in a direct, yet polite manner.
明確告訴對(duì)方：你已經(jīng)知道他們說的是什么，不想遭受怨言的反復(fù)轟炸。直接而禮貌地將話題引開。
3. Don’t Simply Agree with Everything They Say
不要隨意應(yīng)和對(duì)方的每句話
Don’t simply nod in agreement to everything difficult people say. Otherwise, they’ll think you’re on the same page. Instead, be willing to say that you disagree, but do so in a respectful manner.
不要隨便附和對(duì)方說的每件事，否則他們會(huì)覺得你和他們是同一立場。你應(yīng)該得體地表達(dá)自己的不贊成。
4. Speak Up to Share Your Point of View
說出自己的觀點(diǎn)
It’s important to speak up at a fairly early point in the conversation to make it clear that you share a different point of view. Avoid interrupting, but instead, find a break in the conversation to say, “This is the way I see it.” Then explain your point.
對(duì)話一開始就應(yīng)該明確表示自己持有不同觀點(diǎn)。當(dāng)然，不要打斷對(duì)方，而應(yīng)在對(duì)話間隙說出“我的看法是……”，然后給出解釋。
5. Stick to the Facts
堅(jiān)持實(shí)事求是
Learning how to deal with difficult people often means sticking to the facts. Avoid saying subjective things such as, “You shouldn’t have…” or “That was way out of line.” Instead, state the facts and remain as objective as possible about the order of events.
和難處的人打交道，最重要的就是堅(jiān)持實(shí)事求是。不要講主觀的話，比如“你不應(yīng)該……”或“太過分了！” 相反，請(qǐng)闡明事實(shí)，盡可能對(duì)事件條理保持客觀態(tài)度。
Whether you’re dealing with a rude customer, an unfair neighbor, or a demanding boss, it can be hard to know how to deal with difficult people. Here are some strategies you can employ to reduce your stress and increase the likelihood that you’ll leave the situation feeling okay.
不論遇到無禮的顧客、刁蠻的鄰居還是苛刻的老板，和難處的人打交道都不那么容易。你可以嘗試下面的辦法來減輕壓力、減少事發(fā)之后心里的別扭。
1. Listen to What They Have to Say
聽對(duì)方到底怎么說
Often, a willingness to listen can go a long way when you’re wondering how to deal with difficult people. Allow difficult people to share their opinion. Show that you’re willing to listen by making eye contact, asking questions, and showing an interest in what they have to say.
如果你不知道如何應(yīng)付難相處的人，那么主動(dòng)傾聽可以幫到不少忙。允許對(duì)方表達(dá)自己的想法，通過眼神接觸、提問或顯得有興趣來表明你愿意傾聽。
2. Place a Time Limit on How Long They Can Vent
允許對(duì)方發(fā)泄，但設(shè)定時(shí)間限制
Listening, however, doesn’t mean you have to listen for hours on end. Instead, place a time limit on how long you’re willing to listen to difficult people vent. Allowing them to repeat themselves over and over isn’t likely to be helpful in diffusing the situation.
傾聽并不表示你必須犧牲幾個(gè)小時(shí)來聽對(duì)方訴說。當(dāng)對(duì)方發(fā)泄時(shí)，試著設(shè)定時(shí)間限制，表明自己只能忍受多久；不要縱容對(duì)方喋喋不休抱怨，這對(duì)處理問題毫無益處。
Make it clear that you’ve heard what they have to say and that you don’t want to be subjected to hearing all their complaints over and over. Instead, try to move the conversation forward in a direct, yet polite manner.
明確告訴對(duì)方：你已經(jīng)知道他們說的是什么，不想遭受怨言的反復(fù)轟炸。直接而禮貌地將話題引開。
3. Don’t Simply Agree with Everything They Say
不要隨意應(yīng)和對(duì)方的每句話
Don’t simply nod in agreement to everything difficult people say. Otherwise, they’ll think you’re on the same page. Instead, be willing to say that you disagree, but do so in a respectful manner.
不要隨便附和對(duì)方說的每件事，否則他們會(huì)覺得你和他們是同一立場。你應(yīng)該得體地表達(dá)自己的不贊成。
4. Speak Up to Share Your Point of View
說出自己的觀點(diǎn)
It’s important to speak up at a fairly early point in the conversation to make it clear that you share a different point of view. Avoid interrupting, but instead, find a break in the conversation to say, “This is the way I see it.” Then explain your point.
對(duì)話一開始就應(yīng)該明確表示自己持有不同觀點(diǎn)。當(dāng)然，不要打斷對(duì)方，而應(yīng)在對(duì)話間隙說出“我的看法是……”，然后給出解釋。
5. Stick to the Facts
堅(jiān)持實(shí)事求是
Learning how to deal with difficult people often means sticking to the facts. Avoid saying subjective things such as, “You shouldn’t have…” or “That was way out of line.” Instead, state the facts and remain as objective as possible about the order of events.
和難處的人打交道，最重要的就是堅(jiān)持實(shí)事求是。不要講主觀的話，比如“你不應(yīng)該……”或“太過分了！” 相反，請(qǐng)闡明事實(shí)，盡可能對(duì)事件條理保持客觀態(tài)度。