一、公司簡(jiǎn)介
Sonos (www.sonos.com) Key Point：wifi音響，高保真音效，在線(xiàn)音樂(lè)庫(kù)，多房間同步是一家立足于創(chuàng)新型消費(fèi)電子產(chǎn)品的美資企業(yè)，是全球無(wú)線(xiàn)多房間音樂(lè)系統(tǒng)的創(chuàng)造者，是互聯(lián)網(wǎng)時(shí)代無(wú)線(xiàn)音樂(lè)家庭生活方式的引領(lǐng)者;SONOS無(wú)限多房間音樂(lè)系統(tǒng)是全新的互聯(lián)網(wǎng)技術(shù)、消費(fèi)電子體驗(yàn)和傳統(tǒng)音響技術(shù)的最完美的結(jié)合。
SONOS于2010年11月2日，在北京召開(kāi)了隆重的SONOS品牌進(jìn)入中國(guó)的發(fā)布會(huì)，標(biāo)志著SONOS正式進(jìn)入中國(guó)市場(chǎng)，SONOS中國(guó)公司開(kāi)始全面運(yùn)營(yíng)。
二、招聘職位
Talent Experience Specialist-招聘助理(北京總部，人力資源部)
工作地點(diǎn)：北京
有效日期：2016年03月12日
招聘人數(shù)：多人
職位性質(zhì)：全職
職位描述：
Talent Experience Specialist
Location: Beijing
The Talent Experience Specialist (TES) facilitates a variety of executive recruitment activities to advance Sonos hiring capability. The TES is an essential role in Sonos hiring and serves as an important contact for potential candidates and agencies.
The ideal person for this role is a self-starter, who is very organized, and possesses excellent written and verbal communication skills. You will be the support hub for 1-2 Recruiters at Sonos, interacting with Sonos hiring managers, candidates and outside parties from around the world.
The TES is individually and collectively responsible for the achievement of company goals relating to candidate experience and candidate satisfaction.
Key Responsibilities:
* Primary responsibility to ensure the highest possible quality experience to candidates and agencies.
* Complex calendar management; develops interview schedules, logistics, planning and makes travel arrangements entailing extensive international travel and accommodation requests.
* Coordinate special projects/events from time to time, including calendaring, booking hotels & conference rooms, organizing attendees and agendas, and arranging food.
* Oversees the execution of the interview plan as directed by the Recruiter and Hiring Manager.
* Effectively partner with Recruiters, Hiring Managers and Sonos colleagues participating in interviews.
* Works at promoting Sonos’ company image and integrate the Sonos mission and culture into all global executive recruitment activities.
* Develop and distribute reports relating to Sonos’ Executive recruitment activity.
* Drive innovation in executive recruiting around quality of the candidate and hiring manager experience.
* Ensures accuracy in the data input to all of Sonos’ recruitment and human resource systems (ATS, Talent CRM, HRIS)
Qualifications:
* Bachelor degree.
* 1-3 years of experience in a support role or actual client facing customer service/ hospitality, preferably where the customer or client experience is a primary focus.
* Detail oriented, track record in interacting with planning events/social events and experienced in complicated calendar management.
* Basic working knowledge with MS Office particularly on Outlook, Excel and PowerPoint.
* Experience with various travel sites and programs, preferably American Express Travel Services is a plus
* Good personal communication skills, great gatekeeping skills with an ability to politely say ‘no’ to people (transparent with respect)
* Impeccable ethics and integrity with a maniacally attention to detail.
* Good verbal and written communication skills in Chinese and English.
* Strong service orientation.
在線(xiàn)客服/技術(shù)支持工程師(北京總部，市場(chǎng)部)
工作地點(diǎn)：北京
有效日期：2016年03月12日
招聘人數(shù)：多人
職位性質(zhì)：全職
職位描述：
職位所在地: 北京
工作經(jīng)驗(yàn): 1-5年
工作職責(zé):
•快速學(xué)習(xí)和了解產(chǎn)品并成為產(chǎn)品專(zhuān)家，提供對(duì)電商客戶(hù)的產(chǎn)品技術(shù)支持。
•負(fù)責(zé)Sonos產(chǎn)品的在線(xiàn)咨詢(xún)解答，使用在線(xiàn)聊天工具或電話(huà)向客戶(hù)提供迅速、準(zhǔn)確、周到的服務(wù)。通過(guò)電話(huà)，旺旺，email，微信，QQ等工具為用戶(hù)提供在線(xiàn)咨詢(xún)解答和技術(shù)支持。包括產(chǎn)品售前和售后等問(wèn)題的咨詢(xún)和處理。
•負(fù)責(zé)客戶(hù)關(guān)系管理及維護(hù)，要求具有較強(qiáng)的客戶(hù)服務(wù)意識(shí)和良好的溝通能力，準(zhǔn)確理解用戶(hù)需求，并進(jìn)行產(chǎn)品解答，包括產(chǎn)品特性，使用方法，配置方法，簡(jiǎn)單故障處理等。能夠根據(jù)客戶(hù)的不同需求，給出產(chǎn)品配置建議，最終促成銷(xiāo)售。
•以提供的用戶(hù)體驗(yàn)為終極目標(biāo)，對(duì)用戶(hù)提出的問(wèn)題能夠進(jìn)行及時(shí)完整的解答。并準(zhǔn)確記錄到客戶(hù)管理系統(tǒng)中。
崗位要求
•大專(zhuān)以上學(xué)歷，計(jì)算機(jī)，網(wǎng)絡(luò)，電子，通訊相關(guān)專(zhuān)業(yè)。
•一年以上在線(xiàn)或電話(huà)支持經(jīng)驗(yàn)或在線(xiàn)客服經(jīng)驗(yàn)。具有銷(xiāo)售客戶(hù)服務(wù)意識(shí)，良好的團(tuán)隊(duì)協(xié)作精神，能承受一定的工作壓力。
•熟練使用電腦，熟悉阿里旺旺，QQ，等聊天工具，打字速度60個(gè)字/分鐘以上。
•了解局域網(wǎng)技術(shù)原理，有一定的網(wǎng)絡(luò)維護(hù)和計(jì)算機(jī)維護(hù)經(jīng)驗(yàn)。
•能夠獨(dú)立工作，同時(shí)具有很好的團(tuán)隊(duì)合作能力。具有很好的學(xué)習(xí)能力，責(zé)任承擔(dān)能力，主動(dòng)，積極，結(jié)果導(dǎo)向。
•具有良好的服務(wù)意識(shí)和熟練的客戶(hù)溝通技巧。
•熟悉熱愛(ài)音響產(chǎn)品、無(wú)線(xiàn)數(shù)碼產(chǎn)品，數(shù)碼音樂(lè)產(chǎn)品者優(yōu)先。
•具有Help-desk技術(shù)支持或者客戶(hù)服務(wù)、呼叫中心經(jīng)驗(yàn)者優(yōu)先。
•英語(yǔ)溝通能力良好者優(yōu)先。
•能適應(yīng)排班工作。
工作時(shí)間：
在線(xiàn)支持工作，需要根據(jù)對(duì)外服務(wù)時(shí)間，進(jìn)行排班和輪班。
Sonos (www.sonos.com) Key Point：wifi音響，高保真音效，在線(xiàn)音樂(lè)庫(kù)，多房間同步是一家立足于創(chuàng)新型消費(fèi)電子產(chǎn)品的美資企業(yè)，是全球無(wú)線(xiàn)多房間音樂(lè)系統(tǒng)的創(chuàng)造者，是互聯(lián)網(wǎng)時(shí)代無(wú)線(xiàn)音樂(lè)家庭生活方式的引領(lǐng)者;SONOS無(wú)限多房間音樂(lè)系統(tǒng)是全新的互聯(lián)網(wǎng)技術(shù)、消費(fèi)電子體驗(yàn)和傳統(tǒng)音響技術(shù)的最完美的結(jié)合。
SONOS于2010年11月2日，在北京召開(kāi)了隆重的SONOS品牌進(jìn)入中國(guó)的發(fā)布會(huì)，標(biāo)志著SONOS正式進(jìn)入中國(guó)市場(chǎng)，SONOS中國(guó)公司開(kāi)始全面運(yùn)營(yíng)。
二、招聘職位
Talent Experience Specialist-招聘助理(北京總部，人力資源部)
工作地點(diǎn)：北京
有效日期：2016年03月12日
招聘人數(shù)：多人
職位性質(zhì)：全職
職位描述：
Talent Experience Specialist
Location: Beijing
The Talent Experience Specialist (TES) facilitates a variety of executive recruitment activities to advance Sonos hiring capability. The TES is an essential role in Sonos hiring and serves as an important contact for potential candidates and agencies.
The ideal person for this role is a self-starter, who is very organized, and possesses excellent written and verbal communication skills. You will be the support hub for 1-2 Recruiters at Sonos, interacting with Sonos hiring managers, candidates and outside parties from around the world.
The TES is individually and collectively responsible for the achievement of company goals relating to candidate experience and candidate satisfaction.
Key Responsibilities:
* Primary responsibility to ensure the highest possible quality experience to candidates and agencies.
* Complex calendar management; develops interview schedules, logistics, planning and makes travel arrangements entailing extensive international travel and accommodation requests.
* Coordinate special projects/events from time to time, including calendaring, booking hotels & conference rooms, organizing attendees and agendas, and arranging food.
* Oversees the execution of the interview plan as directed by the Recruiter and Hiring Manager.
* Effectively partner with Recruiters, Hiring Managers and Sonos colleagues participating in interviews.
* Works at promoting Sonos’ company image and integrate the Sonos mission and culture into all global executive recruitment activities.
* Develop and distribute reports relating to Sonos’ Executive recruitment activity.
* Drive innovation in executive recruiting around quality of the candidate and hiring manager experience.
* Ensures accuracy in the data input to all of Sonos’ recruitment and human resource systems (ATS, Talent CRM, HRIS)
Qualifications:
* Bachelor degree.
* 1-3 years of experience in a support role or actual client facing customer service/ hospitality, preferably where the customer or client experience is a primary focus.
* Detail oriented, track record in interacting with planning events/social events and experienced in complicated calendar management.
* Basic working knowledge with MS Office particularly on Outlook, Excel and PowerPoint.
* Experience with various travel sites and programs, preferably American Express Travel Services is a plus
* Good personal communication skills, great gatekeeping skills with an ability to politely say ‘no’ to people (transparent with respect)
* Impeccable ethics and integrity with a maniacally attention to detail.
* Good verbal and written communication skills in Chinese and English.
* Strong service orientation.
在線(xiàn)客服/技術(shù)支持工程師(北京總部，市場(chǎng)部)
工作地點(diǎn)：北京
有效日期：2016年03月12日
招聘人數(shù)：多人
職位性質(zhì)：全職
職位描述：
職位所在地: 北京
工作經(jīng)驗(yàn): 1-5年
工作職責(zé):
•快速學(xué)習(xí)和了解產(chǎn)品并成為產(chǎn)品專(zhuān)家，提供對(duì)電商客戶(hù)的產(chǎn)品技術(shù)支持。
•負(fù)責(zé)Sonos產(chǎn)品的在線(xiàn)咨詢(xún)解答，使用在線(xiàn)聊天工具或電話(huà)向客戶(hù)提供迅速、準(zhǔn)確、周到的服務(wù)。通過(guò)電話(huà)，旺旺，email，微信，QQ等工具為用戶(hù)提供在線(xiàn)咨詢(xún)解答和技術(shù)支持。包括產(chǎn)品售前和售后等問(wèn)題的咨詢(xún)和處理。
•負(fù)責(zé)客戶(hù)關(guān)系管理及維護(hù)，要求具有較強(qiáng)的客戶(hù)服務(wù)意識(shí)和良好的溝通能力，準(zhǔn)確理解用戶(hù)需求，并進(jìn)行產(chǎn)品解答，包括產(chǎn)品特性，使用方法，配置方法，簡(jiǎn)單故障處理等。能夠根據(jù)客戶(hù)的不同需求，給出產(chǎn)品配置建議，最終促成銷(xiāo)售。
•以提供的用戶(hù)體驗(yàn)為終極目標(biāo)，對(duì)用戶(hù)提出的問(wèn)題能夠進(jìn)行及時(shí)完整的解答。并準(zhǔn)確記錄到客戶(hù)管理系統(tǒng)中。
崗位要求
•大專(zhuān)以上學(xué)歷，計(jì)算機(jī)，網(wǎng)絡(luò)，電子，通訊相關(guān)專(zhuān)業(yè)。
•一年以上在線(xiàn)或電話(huà)支持經(jīng)驗(yàn)或在線(xiàn)客服經(jīng)驗(yàn)。具有銷(xiāo)售客戶(hù)服務(wù)意識(shí)，良好的團(tuán)隊(duì)協(xié)作精神，能承受一定的工作壓力。
•熟練使用電腦，熟悉阿里旺旺，QQ，等聊天工具，打字速度60個(gè)字/分鐘以上。
•了解局域網(wǎng)技術(shù)原理，有一定的網(wǎng)絡(luò)維護(hù)和計(jì)算機(jī)維護(hù)經(jīng)驗(yàn)。
•能夠獨(dú)立工作，同時(shí)具有很好的團(tuán)隊(duì)合作能力。具有很好的學(xué)習(xí)能力，責(zé)任承擔(dān)能力，主動(dòng)，積極，結(jié)果導(dǎo)向。
•具有良好的服務(wù)意識(shí)和熟練的客戶(hù)溝通技巧。
•熟悉熱愛(ài)音響產(chǎn)品、無(wú)線(xiàn)數(shù)碼產(chǎn)品，數(shù)碼音樂(lè)產(chǎn)品者優(yōu)先。
•具有Help-desk技術(shù)支持或者客戶(hù)服務(wù)、呼叫中心經(jīng)驗(yàn)者優(yōu)先。
•英語(yǔ)溝通能力良好者優(yōu)先。
•能適應(yīng)排班工作。
工作時(shí)間：
在線(xiàn)支持工作，需要根據(jù)對(duì)外服務(wù)時(shí)間，進(jìn)行排班和輪班。