電話詢問前臺為何行李沒有送到：酒店電話英語情景對話

登記入住酒店后，領(lǐng)班卻沒把行李送到房間，打電話到前臺詢問時與領(lǐng)班的英語對話。
    B:
    This is the Bell Captain's Desk.May i help you?
    這是領(lǐng)班服務(wù)臺。需要我?guī)兔幔?BR>    G:
    Yes,i've been waiting for my bags to be sent up for the last half hour.Where are they?
    是的，我一直在等我的包裹，半小時就該送到的，但是現(xiàn)在還沒送到。
    B:
    I'm very sorry to hear that,ma'am.May i have your name and room number,please?
    對不起，太太.請問您的姓名和房間號？
    G:
    Yes,it's Miss Marshall,Room 1101.
    好的，馬歇爾，1101房間。
    B:
    How many pieces did you have,Miss Marshall?
    你有多少件行李，馬歇爾小姐？
    G:
    Two suitcases and a shoulder bag.
    兩個手提箱和一肩袋。
    B:
    Could you describe them,please?
    你能描述一下他們嗎？
    G:
    The suitcases are pale blue and the shoulder bag is dark brown.
    手提箱是淺藍和肩袋是深褐色。
    B:
    Are there name tags attached to them, Miss Marshall?
    馬歇爾小姐，行李上有標(biāo)簽嗎？
    G:
    Yes,they all have tags on them.
    是的，每件行李都有標(biāo)簽。
    B:
    We are very sorry for the delay, Miss Marshall. I'll check immediately and call you back...
    對于我們的耽擱非常抱歉，馬歇爾小姐。我立即檢查，然后給你回電話...
    B:
    This is the Bell Captain.Your bags are on the way now. We are very sorry for the inconvenience.
    這是領(lǐng)班，您的行李給你送過來了，我們很抱歉給您造成的不便。
    G:
    I see,all right.Thank you!
    知道了，沒關(guān)系，謝謝你！