Entering the Guestroom(UK STANDARD)
Procedures
Step1
Check the room status.
檢查房屋狀態(tài)
Step2
Check for a ‘Do Not Disturb’ sign. Do not knock if a sign is on the door.
檢查有無‘請勿打擾’的標牌。如果有，不要敲門。
Step3
Announce presence. Knock firmly and say ‘Housekeeping’. Do not use a key to knock on the door.
通知客人，沉穩(wěn)地敲門并通報‘客房服務(wù)’。不能用鑰匙敲門。
Step4
Wait for a response. If you do not hear an answer, knock again and repeat ‘Housekeeping’.
等待答復，如果沒有回答，重復步驟3。
Step5
Wait a second time for a response. If you still do not receive an answer open the door slightly and repeat ‘Housekeeping’.
再次等待答復。如果仍舊沒有回答，輕輕的開門并通報‘客房服務(wù)’。
Step6
If the guest is asleep or in the bathroom, leave quietly and close the door.
如果客人正在睡覺或在浴室，安靜離開并關(guān)上門。
Step7
If the guest is awake but dressing, excuse yourself, leave, and close the door.
如果客人剛醒，沒有或正在穿衣，立即道歉，離開并關(guān)門。
Step8
If the guest answers your knock, ask when you may clean the room.
如果客人回應(yīng)，向客人詢問可以進行客房服務(wù)的時間。
Step9
In the room is unoccupied, position your cart in front of the door and leave the door open. Begin cleaning.
如果房間沒人，將服務(wù)車停在門前，保持房門打開。開始客房清潔。
Step10
If the guest returns while you are cleaning, offer to finish later. Ask to see the guest’s room key to verify that the key and room numbers match.
如果中途客人返回，停止工作，詢問可以服務(wù)的時間并準備離開。(一般視情況而定)。
離開前，要求客人出示與客房號相符的鑰匙卡。
Procedures
Step1
Check the room status.
檢查房屋狀態(tài)
Step2
Check for a ‘Do Not Disturb’ sign. Do not knock if a sign is on the door.
檢查有無‘請勿打擾’的標牌。如果有，不要敲門。
Step3
Announce presence. Knock firmly and say ‘Housekeeping’. Do not use a key to knock on the door.
通知客人，沉穩(wěn)地敲門并通報‘客房服務(wù)’。不能用鑰匙敲門。
Step4
Wait for a response. If you do not hear an answer, knock again and repeat ‘Housekeeping’.
等待答復，如果沒有回答，重復步驟3。
Step5
Wait a second time for a response. If you still do not receive an answer open the door slightly and repeat ‘Housekeeping’.
再次等待答復。如果仍舊沒有回答，輕輕的開門并通報‘客房服務(wù)’。
Step6
If the guest is asleep or in the bathroom, leave quietly and close the door.
如果客人正在睡覺或在浴室，安靜離開并關(guān)上門。
Step7
If the guest is awake but dressing, excuse yourself, leave, and close the door.
如果客人剛醒，沒有或正在穿衣，立即道歉，離開并關(guān)門。
Step8
If the guest answers your knock, ask when you may clean the room.
如果客人回應(yīng)，向客人詢問可以進行客房服務(wù)的時間。
Step9
In the room is unoccupied, position your cart in front of the door and leave the door open. Begin cleaning.
如果房間沒人，將服務(wù)車停在門前，保持房門打開。開始客房清潔。
Step10
If the guest returns while you are cleaning, offer to finish later. Ask to see the guest’s room key to verify that the key and room numbers match.
如果中途客人返回，停止工作，詢問可以服務(wù)的時間并準備離開。(一般視情況而定)。
離開前，要求客人出示與客房號相符的鑰匙卡。