1) Words and expressions for daily use(日常用語(yǔ))
after 在…之后 assure保證 about關(guān)于…… afraid害怕 against與…相對(duì)的 anything任何事 beg乞求 before在…之前 behind在…后面 begin開始 bitter苦的 bother打擾 book書，預(yù)定 ceiling天花板 clock鐘 congratulations祝賀 Christmas圣誕 color顏色 complaint投訴 call呼叫，電話
dark黑的，暗的 discount折扣 direction方向 downstairs下樓 day天，日子 date日期 delicious美味的 end終點(diǎn) enjoy喜歡，享受 excuse借口 for為……
fully滿的 greeting問(wèn)候 good好的 guest客人 give給 get得到，達(dá)到 go去
half半 how…怎樣 hotel酒店 happy高興，快樂(lè)的 hope希望 house房子 hot熱的 here這里 hour小時(shí) help幫助 have有 it它 interrupt打擾
know 知道 think想 like喜歡 leave離開 last最后的，最近的 light燈，淡的 long長(zhǎng)的 left左邊 meet認(rèn)識(shí) massage按摩 message信息 mind介意，思想 madam女士 may也許 minute分鐘 matter事件，麻煩 month月 meal餐
number數(shù)字 name名字 night夜晚 nice美好的 now現(xiàn)在的 on在…之上 order點(diǎn)單 pardon原諒，重復(fù) point點(diǎn) percent百分比 past過(guò)去的 pleasure愉快，榮幸 quarter一刻，季度 regulations規(guī)章 report報(bào)告 right對(duì)的，右邊的 room房間 second秒，第二 stay停留 same一樣的 season季節(jié) sweet甜的 sour酸的 salty咸的 signature簽名 sign信號(hào)，簽 side邊 see看見(jiàn) service服務(wù) step腳步，臺(tái)階 smoke煙，抽煙 sir先生
tell告訴 table桌子 this這個(gè) that那個(gè) turn轉(zhuǎn)彎 tour旅行 today今天 tomorrow明天 time時(shí)間 too也… taste品嘗，品位 terrible糟糕的 take拿，取
upstairs上樓 week星期 weekend周末 way路 worry擔(dān)心 will將… wait等待 welcome歡迎 weather天氣 yesterday昨天 year年
2) Greetings 問(wèn)候
How do you do!
Good morning/afternoon/evening!
How are you (doing)?
Nice to meet/see you!
Welcome to Hongfu Hotel!
3) Asking & inquiring 征詢用語(yǔ)
Would you like to leave a message? 您需要留口信么?
I beg your pardon? 您能再說(shuō)一遍么?
What do you think of our service? 您覺(jué)得我們的服務(wù)怎么樣?
May I know your name/room number? 能告訴我您的名字/房號(hào)么?
May I take your order now? 現(xiàn)在可以點(diǎn)菜了么?
May I have your signature please?/Please sign here.請(qǐng)簽字。
4) Arousing attention 提醒用語(yǔ)
Mind your step. 請(qǐng)走好。
After you. 您先請(qǐng)。
Please don’t leave anything behind.請(qǐng)帶好您的隨身物品。
Please don‘t smoke here.這里不允許吸煙。
Here you are. 給您。
Be aware of the ceiling, sir.小心頭頂，先生。
5) Expressing good wishes祝福用語(yǔ)
Congratulations! 祝賀你!
Merry Christmas! 圣誕快樂(lè)!
Happy new year! 新年快樂(lè)!
Have a good time!祝您愉快!
Have a nice trip!祝您旅途愉快!
Enjoy your stay!祝您住宿愉快!
6)Service sentences 服務(wù)用語(yǔ)
I’m at your service. 樂(lè)意為您效勞。
Excuse me.打擾了。
May I help you? 我能幫您嗎?
It’s my pleasure.這是我的榮幸。
What can I do for you?有什么可以為您效勞?
Sorry to interrupt you.對(duì)不起，打擾一下。
Service hours are:7:00-23:00.我們的營(yíng)業(yè)時(shí)間是7:00到23:00。
7) Expressing thanks 致謝
Thank you. 謝謝你!
Thank you very much.非常感謝!
Thank you for telling us. 謝謝您告訴我們!
Thank you for waiting. 謝謝您的等待!
Answer回答：You are welcome. My pleasure.
8) Apologizing致歉
I beg your pardon, sir. (請(qǐng)客人重復(fù)時(shí))
Excuse me for interrupting. (不得以打擾客人時(shí)).
Sorry to have bothered you (打擾客人后).
I'm sorry, A guest is waiting for me (中止談話時(shí)用).
I‘m sorry, The house is fully booked.(客滿時(shí)用)
Answer回答：That's all right. It doesn't matter.
9) Farewell 告別
Good bye!
See you!
Good night! 晚安!
Hope to see you again! 歡迎下次光臨!
10) Directions 有關(guān)方向的表達(dá)
How can I get to the ……?去XXX怎么走?
Go upstairs/downstairs.上/下樓。
It‘s on the second (third) floor.在二樓。
This way, please. 請(qǐng)這邊走。
Turn left /right. 左/右轉(zhuǎn)。
It will be on your right hand side. 在您的右手邊。
11) About complaints 處理投訴用語(yǔ)
Don’t worry. 不要擔(dān)心。
I apologize for this. 我為此事道歉。
I‘m afraid it’s against the hotel‘s regulations. 對(duì)不起，這不符合酒店的規(guī)定。
I'll report it to our manager. 我會(huì)把此事報(bào)告給經(jīng)理。
I assure you it won’t happen again. 我保證此事決不會(huì)再次發(fā)生。
We‘ll give you a 10%(ten percent ) discount. 我們會(huì)給您打九折。
I‘ll look into the matter. 我會(huì)調(diào)查一下。
It won‘t be too long, sir. 時(shí)間不會(huì)太長(zhǎng)的，先生。
after 在…之后 assure保證 about關(guān)于…… afraid害怕 against與…相對(duì)的 anything任何事 beg乞求 before在…之前 behind在…后面 begin開始 bitter苦的 bother打擾 book書，預(yù)定 ceiling天花板 clock鐘 congratulations祝賀 Christmas圣誕 color顏色 complaint投訴 call呼叫，電話
dark黑的，暗的 discount折扣 direction方向 downstairs下樓 day天，日子 date日期 delicious美味的 end終點(diǎn) enjoy喜歡，享受 excuse借口 for為……
fully滿的 greeting問(wèn)候 good好的 guest客人 give給 get得到，達(dá)到 go去
half半 how…怎樣 hotel酒店 happy高興，快樂(lè)的 hope希望 house房子 hot熱的 here這里 hour小時(shí) help幫助 have有 it它 interrupt打擾
know 知道 think想 like喜歡 leave離開 last最后的，最近的 light燈，淡的 long長(zhǎng)的 left左邊 meet認(rèn)識(shí) massage按摩 message信息 mind介意，思想 madam女士 may也許 minute分鐘 matter事件，麻煩 month月 meal餐
number數(shù)字 name名字 night夜晚 nice美好的 now現(xiàn)在的 on在…之上 order點(diǎn)單 pardon原諒，重復(fù) point點(diǎn) percent百分比 past過(guò)去的 pleasure愉快，榮幸 quarter一刻，季度 regulations規(guī)章 report報(bào)告 right對(duì)的，右邊的 room房間 second秒，第二 stay停留 same一樣的 season季節(jié) sweet甜的 sour酸的 salty咸的 signature簽名 sign信號(hào)，簽 side邊 see看見(jiàn) service服務(wù) step腳步，臺(tái)階 smoke煙，抽煙 sir先生
tell告訴 table桌子 this這個(gè) that那個(gè) turn轉(zhuǎn)彎 tour旅行 today今天 tomorrow明天 time時(shí)間 too也… taste品嘗，品位 terrible糟糕的 take拿，取
upstairs上樓 week星期 weekend周末 way路 worry擔(dān)心 will將… wait等待 welcome歡迎 weather天氣 yesterday昨天 year年
2) Greetings 問(wèn)候
How do you do!
Good morning/afternoon/evening!
How are you (doing)?
Nice to meet/see you!
Welcome to Hongfu Hotel!
3) Asking & inquiring 征詢用語(yǔ)
Would you like to leave a message? 您需要留口信么?
I beg your pardon? 您能再說(shuō)一遍么?
What do you think of our service? 您覺(jué)得我們的服務(wù)怎么樣?
May I know your name/room number? 能告訴我您的名字/房號(hào)么?
May I take your order now? 現(xiàn)在可以點(diǎn)菜了么?
May I have your signature please?/Please sign here.請(qǐng)簽字。
4) Arousing attention 提醒用語(yǔ)
Mind your step. 請(qǐng)走好。
After you. 您先請(qǐng)。
Please don’t leave anything behind.請(qǐng)帶好您的隨身物品。
Please don‘t smoke here.這里不允許吸煙。
Here you are. 給您。
Be aware of the ceiling, sir.小心頭頂，先生。
5) Expressing good wishes祝福用語(yǔ)
Congratulations! 祝賀你!
Merry Christmas! 圣誕快樂(lè)!
Happy new year! 新年快樂(lè)!
Have a good time!祝您愉快!
Have a nice trip!祝您旅途愉快!
Enjoy your stay!祝您住宿愉快!
6)Service sentences 服務(wù)用語(yǔ)
I’m at your service. 樂(lè)意為您效勞。
Excuse me.打擾了。
May I help you? 我能幫您嗎?
It’s my pleasure.這是我的榮幸。
What can I do for you?有什么可以為您效勞?
Sorry to interrupt you.對(duì)不起，打擾一下。
Service hours are:7:00-23:00.我們的營(yíng)業(yè)時(shí)間是7:00到23:00。
7) Expressing thanks 致謝
Thank you. 謝謝你!
Thank you very much.非常感謝!
Thank you for telling us. 謝謝您告訴我們!
Thank you for waiting. 謝謝您的等待!
Answer回答：You are welcome. My pleasure.
8) Apologizing致歉
I beg your pardon, sir. (請(qǐng)客人重復(fù)時(shí))
Excuse me for interrupting. (不得以打擾客人時(shí)).
Sorry to have bothered you (打擾客人后).
I'm sorry, A guest is waiting for me (中止談話時(shí)用).
I‘m sorry, The house is fully booked.(客滿時(shí)用)
Answer回答：That's all right. It doesn't matter.
9) Farewell 告別
Good bye!
See you!
Good night! 晚安!
Hope to see you again! 歡迎下次光臨!
10) Directions 有關(guān)方向的表達(dá)
How can I get to the ……?去XXX怎么走?
Go upstairs/downstairs.上/下樓。
It‘s on the second (third) floor.在二樓。
This way, please. 請(qǐng)這邊走。
Turn left /right. 左/右轉(zhuǎn)。
It will be on your right hand side. 在您的右手邊。
11) About complaints 處理投訴用語(yǔ)
Don’t worry. 不要擔(dān)心。
I apologize for this. 我為此事道歉。
I‘m afraid it’s against the hotel‘s regulations. 對(duì)不起，這不符合酒店的規(guī)定。
I'll report it to our manager. 我會(huì)把此事報(bào)告給經(jīng)理。
I assure you it won’t happen again. 我保證此事決不會(huì)再次發(fā)生。
We‘ll give you a 10%(ten percent ) discount. 我們會(huì)給您打九折。
I‘ll look into the matter. 我會(huì)調(diào)查一下。
It won‘t be too long, sir. 時(shí)間不會(huì)太長(zhǎng)的，先生。